Feedback
Share your concerns and give feedback
We value your feedback and encourage you to share any concerns or provide us with feedback regarding our services. Our utmost priority is to ensure the highest quality of care for our clients and patients. If you encounter any issues or have suggestions for improvement, please let us know. We appreciate your input as it allows us to address any shortcomings, rectify any mistakes, and continuously enhance our practices. Our commitment to excellence aligns with the NHS code of conduct for handling complaints, and we have a comprehensive complaints procedure available upon request.
Furthermore, we are proud to be registered and regulated by the Care Quality Commission, an organisation that oversees and upholds standards of care in both public and private healthcare sectors, including the NHS. This accreditation reflects our dedication to maintaining high-quality standards across all areas of our services.
How to Raise a Concern
If you have any concerns or feedback regarding our services, we encourage you to reach out to us. To raise an informal concern, please provide us with the following information:
1. Your name
2. Email address
3. Preferred contact number
Additionally, it would be helpful if you could provide as much detail as possible about your concern. This will enable us to address the issue promptly and effectively.
Please indicate your preferred method of contact, whether it's via email or phone, so that our team can reach out to you accordingly. We value your input and are committed to addressing any concerns or feedback you may have.
Feedback
We appreciate your positive experience and welcome you to share it with us. Your feedback is invaluable in recognising the hard work of our dedicated team and motivating them to continue providing excellent care. Whether it's an email, letter, or personal story, we thrive on hearing how we have made a positive impact on your life.
You can reach our team at 0203 627 9042 to share your feedback directly.
Alternatively, you can send us an email at feedback@met-medical.co.uk.
We also encourage you to write a review on Google by searching for MET Medical. Your feedback will not only brighten our day but also serve as a testament to the exceptional care we strive to deliver.
What others have to say…
“I can only say that we were faced with an emergency and had to repatriate a family member immediately back to the UK. The initial response and subsequent service we got from MET Medical outshone everyone else and if you need help you genuinely don’t need to look any further than these guys. Our family member got fantastic care and they took care of everything so we didn’t need to worry.”
“Outstanding service – we will definitely be using MET Medical again and will be recommending to others. Thank you so much for providing such knowledgeable and friendly staff.”
“Exceptional service – very professional and would have no hesitation recommending.”
If you still aren’t happy or wish to make a formal complaint…
If you have raised a concern and are not satisfied with the resolution, or if you wish to make a formal complaint, we encourage you to submit your complaint in writing. To obtain a copy of our complaints procedure, please email us at feedback@met-medical.co.uk.
Rest assured that all complaints we receive undergo a thorough and robust investigation process. We take complaints seriously and strive to address them in a fair and timely manner. Upon receiving your complaint, we will acknowledge it and keep you informed throughout the investigation process.
At MET Medical, we are committed to providing the highest quality of care and service, and we appreciate your feedback as it helps us identify areas for improvement. Your satisfaction is important to us, and we will do our utmost to address your concerns and ensure a satisfactory resolution.
Please don't hesitate to reach out to us at feedback@met-medical.co.uk if you have any further questions or require assistance regarding the complaints process.
MET Medical Ltd
Unit 3A Smallford Works
Smallford Lane
St Albans
AL4 0SA
MET Medical Ltd is registered in England and Wales Company No: 08902126 | Regulated by the Care Quality Commission